Cancellation & Refund Policy

At Thano Hills Resort and Restaurant, we understand that plans may change. Our cancellation and refund policy is designed to be fair and transparent for our guests.

Cancellation Policy

• All cancellations must be communicated in advance via email or phone.

• Cancellation terms may vary depending on the booking type, season, or promotional offers.

• Cancellations made within the specified time frame will be processed as per the agreed booking terms.

Refund Policy

• Eligible refunds will be processed to the original mode of payment.

• Refund processing times may vary depending on the payment provider or bank.

• Any applicable service charges, transaction fees, or taxes may be deducted from the refund amount.

No-Show Policy

• In case of a no-show or early departure, the full booking amount may be charged.

• No refunds will be provided for unused nights or services.

Modification of Bookings

• Date changes or booking modifications are subject to availability and may incur additional charges.

• Modified bookings will follow the revised cancellation terms applicable at the time of change.

Force Majeure

• The resort shall not be held responsible for cancellations due to unforeseen circumstances such as natural calamities, government restrictions, or events beyond our control. Refunds or rescheduling in such cases will be handled at management’s discretion.

Policy Updates

• Thano Hills Resort and Restaurant reserves the right to update or amend this policy at any time without prior notice.

For cancellation or refund-related assistance, please contact us at:
📧 contact@ethanohillsresort.com